Refund & Cancellation Policy

Policy Overview

Five Outbound LLC provides professional business services, including IT consulting, staffing support, lead generation, online training, call center support, sales consulting, business consulting, information engineering, and technology-enabled business operations support.

Refund Policy

Refund eligibility depends on project stage, agreed milestones, and work already completed or delivered.

Refund eligibility depends on the service type, project stage, signed agreement, invoice terms, and work already completed.

Completed Work and Delivered Services

Fees for completed work, delivered services, consultation time, research, staffing work, training sessions, setup work, or approved milestones may be non-refundable.

Five Outbound LLC does not guarantee refunds for services already delivered or work already started unless required by the written agreement or applicable law.

Approved Refunds

If a refund is approved, it may be issued back to the original payment method or another agreed method. Processing times may depend on the payment provider or bank.

Cancellation Policy

Clients may request cancellation by contacting Five Outbound LLC in writing. Cancellation requests should be sent to info@fiveoutbound.com.

Ongoing monthly, retainer, or recurring services may require written notice before cancellation. Work may continue or charges may apply for services already started, completed, or scheduled before cancellation notice is received.

Cancellation terms may also be defined in the proposal, invoice, service agreement, or statement of work.

Billing Questions

Clients should contact Five Outbound LLC at info@fiveoutbound.com before filing a payment dispute or chargeback.