Payment & Billing Policy

Policy Overview

Five Outbound LLC provides business-to-business services including IT consulting, staffing support, lead generation, online training, call center support, sales consulting, and technology-enabled business operations support.

Payment Methods

Clients may pay through approved payment methods, including bank transfer, card payment processors, PayPal, Payoneer, Stripe, Skrill, or other secure payment platforms made available by Five Outbound LLC.

Invoices and Payment Links

All payments are made through official invoices, payment links, or written payment instructions issued by Five Outbound LLC. Clients are responsible for completing payments directly through the approved payment method.

Five Outbound LLC does not collect, request, or store full card details directly from clients.

Billing Models

Our services may be billed using one or more of the following models:

• Project-based pricing
• Hourly billing
• Monthly retainer billing
• Milestone-based billing
• Consultation-based billing
• Custom quote-based pricing

The exact fees, scope, deliverables, and payment schedule are confirmed in the proposal, invoice, service agreement, or statement of work before work begins.

Service Start

Work may begin after payment is received, a written agreement is signed, or both parties confirm the approved scope in writing.

Late Payments

Late or unpaid invoices may result in delayed service delivery, paused work, or suspension of ongoing support until the outstanding balance is resolved.

Disputes and Billing Questions

Clients should contact Five Outbound LLC at info@fiveoutbound.com for any billing questions or payment concerns before filing a payment dispute or chargeback.